I requested the following 5 custom items for this hat: 1) Red Wine Bottle (that says "California"), 2) Golden Gate Bridge, 3) Italy (or the Italian Flag), 4) Glass of Champagne, 5) Grapes
Yes - it's a lot of items, but I ordered it in mid-October for an early December event and hoped that would allow for enough time to make something special.
After placing the order, I heard nothing - so I contacted the vendor on November 28th and asked for a refund (I assumed the order had been lost). I was very surprised to get a response that the hat would be sent out the next day, via Fed Ex, with no shipping charge.
But I was underwhelmed....there was a red wine bottle (it didn't say "California") and a glass of wine, but there was a paper print out of a cartoon of the Golden Gate Bridge and another paper print out of a cartoon of a map of Italy. And no grapes.
It sounds silly, but this was a $100 hat, in honor of a 90-year old person, and was supposed to be special and represent his life work. It looked like a last minute job. A guest asked if one of the grandkids had made it.
Anyway, I'm very disappointed at the lack of communication and the end-result. I won't be recommending or using this company again.